Frequently Asked Questions
Choose the worlds #1 fastest growing
fitness software solution.
Cloud based wellness software that is mobile friendly, fast, effective and simple to use.
Fast Staff Training
Wellyx is incredibly intuitive and easy to use. Train your staff in minutes and get them up and selling in no time.
Frequently asked questions
How much does Wellyx cost?
We keep things simple at Wellyx and offer simple to understand transparent pricing. Look at our pricing page for more information on our pricing plans.
Will my business save time and money using Wellyx?
Absolutely. Saving time and money are amongst the primary purposes of Wellyx and why so many customers switch over to us from other systems.
I am not very web savvy. Is Wellyx easy to use??
Yes it is. We also provide free training and support, so you get comfortable with the system as soon as possible.
What thermal printers do you integrate with?
Although our system will work with most Ethernet receipt printers, Wellyx has been fully tested with the Epson Tm-T88Vi Ethernet printer. This can be purchased from Amazon or any reputable dealer.
What cash registers are suitable to use with Wellyx?
Most cash registers will be compatible with Wellyx. Please confirm with your account manager prior to purchase or for recommendations.
Does Wellyx include an app?
Yes. We offer both a member and staff app which is available on both IOS and Android devices and is free for you and your staff, clients and members to use.
Does Wellyx offer website integration?
Yes we do. Website integration is offered on all our plans, so you can sell your products, services and memberships online.
Are there any start up costs?
There are no setup or data migration fee’s. We are so confident in our software we will migrate your members data & help you build your templates for free.
What are your merchant charges?
We offer competitive merchant pricing in over 30 countries. Our platform accepts payments in credit card and ACH / direct debit. To find the rate for your country, please see our merchant pricing page.
What are you charges for SMS text messages?
Wellyx has integrated SMS text messages within our platform and allows the option of both sending and receiving SMS text messages in many countries. To find the rate for your country, please see our communications pricing page.
Can I move between plans any time?
Yes! you can switch plans at any time.
Does Wellyx software support multi-location fitness businesses?
Yes! All our plans can be used on a per location basis, or on multiply locations.
Which countries can Wellyx be used in?
In simple words, any and all. Wellyx users are located all over the globe and with ability to create tax rates, tax groups and other settings, you can use Wellyx in all regions.
How do you give support to me?
We extend our support through email, live chat, phone, online help material and video tutorials.
Do I have to sign a long-term contract?
You can trial a Wellyx test account free for 14 days, with no commitment. If you choose to activate your account on a paid plan, you can pay monthly and cancel anytime. There are no long-term contracts or hidden fees.
How can Wellyx help with my business?
With plenitude of features encompassing your daily and periodical aspects of wellness management, and ideal for all types of salons, studios, clinics and spa’s. Wellyx is designed to adapt to the needs of all aspects of the wellness industry.
Which software do I need to install to use Wellyx?
Wellyx is a web-based solution built with the help of SaaS Technology. It requires good internet connection that is easily available worldwide. There is no need to install any software. All you need is a web browser and you’re done.
Where is my data stored? Is it safe?
We have arranged heavy-duty, industry standard server and network architecture which ensures maximum uptime, data centre security, other connections and firewalls. To prevent loss of data due to any unforeseen situation, this information is continually backed-up to secondary and tertiary systems hosted on Amazon & Microsoft different servers located across the continents.
How do I get started?
Call us or send us an email, a member of our team will be in touch to setup your account, and provide you with support, every step of the way.